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academies
Current Pediatric Research| Volume: 22
November 28-29, 2018 | Dubai, UAE
15th World Congress on
Pediatrics, Clinical Pediatrics and Nutrition
28th International Conference on
Nursing Practice
Joint Event
&
Misunderstandings in interpersonal and inter-professional communication and their impact on
health outcomes and patient safety
Nabi Fatahi
Gothenburg University, Sweden
Since clinical health communication is the basic stage in
the process of diagnosis and treatment, adequate clinical
interaction is essential between patients and healthcare
providers, as well as between the clinicians involved. The
healthcarecommunicationmodesthatarethefocusofthisstudy
are interpersonal and inter-professional encounters, which in
both cases involve both oral and written communication. This
paper will review the literature on factors influencing clinical
encounters and their impact on health outcomes and patient
safety. Inadequate oral and written communication leads to
misunderstanding in clinical encounters, which causes patient
insecurity.Inadditiontolanguageandculture,asthemainfactors
that influence communication outcome, professionalism, caring
attitudes, time, respect and openness are additional factors that
are frequently mentioned in this context. Oral communication
between healthcare providers may be performed directly or
through a third person (interpreter) who facilitates encounters
in cases of a language barrier between the patient and the
caregiver. Mutual understanding in both interpersonal and
inter-professional communication is very important for quality
health care and patient satisfaction. Writtenmisunderstandings
are more visible in inter-professional encounters, whereas in
interpersonal communication oral misunderstandings are more
frequent. Cultural misunderstandings in clinical encounters may
be rooted in individual, organizational or ethnic and cultural
backgrounds. The last will be in focus in this study. Due to
the importance of communication as the fundamental stage
in diagnosis and treatment procedures, it is vital to prevent
misunderstandings in communication between patients and
caregivers during clinical encounters as well as between the
clinicians involved.
Speaker Biography
Nabi Fatahi completed his PhD (medicine) at Gothenburg University in Sweden. Associate
professor (docent) and senior lecturer at the University of Gothenburg. Had over 30
publications that have been cited over 200 times, and his publication H-index is 16.42.
Editorial board member of the international journal of family & community medicine since
2014.ResearchareasareMedicalandHealthSciences,ClinicalMedicine,Radiology,Medical
Imaging, Orthopedics, Health Sciences, Public Health, Global Health, Social Medicine and
Epidemiology, Other Medical Sciences Social Sciences, Health and Communications, and
Communication Studies in Clinical Encounters.
e:
Nabi Fatahi, Pediatrics and Clinical Pediatrics 2018
& Nursing Practice 2018, Volume 22
DOI: 10.4066/0971-9032-C2-005