nursing-nutraceuticals-2018-keynote

3 / 14

Page 9
Notes:
allied
academies
Nov 12-13, 2018 | Paris, France
Joint Event
Nutraceuticals and Food Sciences
International Conference on 27th International Conference on
Nursing and Healthcare &
Journal of Food science and Nutrition | Volume 1
Iam proposing an oral presentation entitled, The Unique
Intersectionality of “Healthcare Leadership and Quality.”
This sessionwill focus on the interconnected nature of quality
and leadership as they apply in healthcare. Although for
many, quality and leadership have been viewed and discussed
as independent principles, they are, in fact, overlapping and
interdependent systems that directly impact the provision
of care. Healthcare leaders must prioritize improving the
patient experience by placing specific emphasis onworkplace
culture to increase employee morale and patient satisfaction
which will inevitably result in improved patient health
outcomes. Patients who are pleased with their providers, are
normally more compliant with treatment plans, medication
regimen and provider orders. Specifically, this presentation
will address four major components:
• The essential skills needed for an effective healthcare
leader;
• The relationship between leadership, workplace culture,
and the patient experience;
• Improving the provision of quality care through change
leadership; and
• How to identify and overcome obstacles that arise on the
journey to achieving quality in healthcare leadership.
This presentation will utilize both qualitative and quantitative
data to illustrate that the provision of quality care rests on
the ability of health care leaders to transform workplace
culture, focus on the patient experience by utilizing non-
traditional forms of healthcare leadership.
Speaker Biography
Nichelle A Mullins is the President and Chief Executive Officer of Charter Oak
Health Center, Inc. (COHC), a federally qualified health center that provides quality
comprehensive health care to the underserved population regardless of their ability
to pay. Mrs. Mullins is a licensed attorney and as such, her prior professional positions
include several legal positions including managing a private law practice. She also held
various teaching roles at local community colleges. Mrs. Mullins earned a B.A. from
the University of Michigan, a Juris Doctor, cum laude, from Syracuse University, and
a Masters in Health Care Administration from Walden University. Ms. Mullins is an
ordained minister and currently serves as an appointed member of the State Citizens
Ethics Advisory Board and the Governor’s Healthcare Cabinet Committee. She is
married and has three beautiful children.
e:
Nichelle A Mullins
Charter Oak Health Center, USA
Healthcare and Leadership quality