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allied
academies
August 27-28, 2018 | London, UK
International Conference on
Healthcare and Health Management
Cardiology and Cardiac Surgery
Joint Event
&
Journal of Public Health Policy and Planning | Volume: 2
Implementation of TQM and Patient safety
Essam Hamed Amin Ali
Senior Quality Manager, Universal Hospital, UAE
Background and Introduction:
Total Quality Management
(TQM) describes a management approach to long-term
success through patient satisfaction. In a TQM effort,
all members of an organization participate in improving
processes, services, and the culture in which they work. Total
quality management can be summarized as a management
system for a patient-focused organization that involves
all employees in continual improvement. It uses strategy,
data, and effective communications to integrate the quality
discipline into the culture and activities of the organization.
Objective:
The role of the cardiac catheterization laboratory
has progressed from study of cardiac function and anatomy
for purposes of diagnosis to evaluation of candidates for
surgery and finally to providing catheter-based, nonsurgical
interventional treatment. Quality management within the
catheterization laboratory includes thequality control, theheart
catheterization technique and the policy. Quality management
is critical in the heart catheterization laboratory. The purpose
of the best practices statement is to ensure patient safety,
cath lab efficiency, and the referring physician and patient’s
satisfaction. A continued quality improvement program is
patient-orientated and requires good planning. One of themain
emphasis in the catheterization lab is standardization which
includes the patient preparation, the procedure itself, and
the management. The hospital should provide the necessary
resources to implement best practices through adequate
staffing, equipment, and information technology, in order to
assure the performance of these practices and encourage
ongoing review. It is recommended to follow the zero mistake
hypothesis of Crosby, which means quality control by the lab
supervisor, a quality consciousness, a quality measurement
and quality improvement, as well as using a day to day quality
improvementandtoteachqualitycontrol.Inordertoprovidethe
safest, highest quality patient care in the cath lab, it is essential
to have a comprehensive quality control program in place.
e
:
assoma@eim.ae