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December 05-06, 2019 | Dubai, UAE
29th International Conference on
14th International Conference on
Nursing Education and Research
Cancer and Cancer Therapy
Joint Event
&
Journal of Intensive and Critical Care Nursing | Volume 2
Healthcare with quality, safety and family
Afonso J C Soares, Clara Pettersen, Débora Miguel, Afonso M Soares and Erik R Dana
Brazilian Air Force Hospital, Brazil
Description: It is essential that all patients are treated with
quality and safety during their stay in the ICU. It's their right.
And we believe that the family also has the right to help them
in this process.
Safe ICU is a free app for smartphones to enable families to
engage in the treatment of their relatives by completing a
simple questionnaire on the service provided in the ICUs. The
purpose of the app is to provide families the power to verify
the ICUs based on the recognition of items and attitudes
considered essential for all patients
Actions taken: An app for was developed with a simple
questionnaire regarding structural and organizational aspects
of an ICU related to safety and quality of care. Each question
has a small explanation to take small doubts. To engage on the
app, only the hospital must be identi ed. We also developed
a database system where all the answers go to enable the
analysis of improvement on the ICU service and ranking of
healthcare institutions.
Families were approached at the HFAG’s ICU entrance to
answer the questionnaire on their own smartphones while
visiting their family’smember. We had previously alignedwith
the ICU team the use of the app. After the families answered
the questionnaire in Phase 1, we presented the positive and
mainly the negative points to the ICU team. As a result, they
were able to take the necessary actions to improve their
service, which is proved by the following responses in Phase
2. We hope that, with the use of the app, families and the
ICUs team can collaborate to improve the quality and safety
on health service on a culture of cooperation.
Multi-disciplinary team:
ICU team: Head of the sector, routine doctors and nurses,
physiotherapists and administrative staff.
Design team: Rastro agency and web development center
Results: For the rst time in Brazil, we are making families
participate actively in the veri cationof items related to safety
and quality of care in the ICUs. In addition, some questions
were allocated to evaluate the acceptance of the app by
the families. The reception of the relatives was excellent and
made them realize the effective feeling of collaboration for
safety and quality in the ICU. Possibilities for improving health
care in the ICU with the app:
Offer the ‘future ICU patient’ the possibility to choose in
which hospital to go based on a rank of hospitals under the
concept of Safe ICU, according to the families’ answers,
By bringing the positive and negative aspects of the ICU
service to the health team and managers, we offer a data
based chance to improve and eliminate nonconformities.
e:
J Intensive Crit Care Nurs | Volume 2