nursing-health-care-2019-scientifictracks

Nursing and Healthcare 2019

Journal of Primary Care and General Practice | Volume 2

Page 40

OF EXCELLENCE

IN INTERNATIONAL

MEETINGS

YEARS

March 27-28, 2019 | Amsterdam, Netherlands

NURSING AND HEALTHCARE

Global Conference on

USING PATIENT SATISFACTION SURVEY DATA TO IMPROVE AND MONITOR

THE PATIENT CARE

Jailan M Gabr

Kuwait Cancer Control Center, Kuwait

ine Needle Aspiration (FNA) had become a well-established diagnostic component in pathology. The need

for FNA in a 200 bed and the only tertiary care center for cancer is even more. Having realized that, the lab-

oratories department decided to reduce the TAT of FNA in order to shorten the time to treatment of a patient.

Four improvement interventions were introduced consecutively, a new program for patient’s appointment,

a new second FNA clinic for FNA blind cases, implementation of co-path system (Pathology Information Sys-

tem), and providing information and instruction about FNA procedure to patients in a clear informative and

understandable manner. These interventions were selected based on the annual patient satisfaction survey

programmer’s recommendations, as required by the National Accreditation Standards. The standardized ques-

tionnaires have been distributed annually to 300 patients on average, for three months: from April to June

2014- 2016. In 2017 Standardized questionnaires have been distributed monthly to 35 patients on average. The

analysis used a quantitative method for measuring and evaluating patient satisfaction.

Based on patient surveys and comments, the clinical laboratories department was able to improve patient

care. Improvements were to keep waiting to a minimum, so waiting time was minimized. All patients were

called within 30 minutes of their appointment time. The waiting area was less crowded, thus alleviating stress.

Co-path system helped to avoid long waits for lab results to be released. Analysis of patient satisfaction survey

for years 2014, 2015,2016 and 2017 revealed increase from 65%, to 71%, 84%, 90% in 2015, 2016 and 2017

respectively.

Patient satisfaction is a good source for selection of improvement projects. In addition, it is a good outcome

measure of care quality, provided that it was designed in a way to ensure validity and reliability. Feedback from

patients is an integral part of the hospital’s quality improvement process.

Jailan M Gabr, J Prim Care Gen Pract 2019, Volume 2

Jailan M Gabr graduated as a medical lab technologist from the faculty of science of Kuwait University, with specializa-

tion in microbiology and also diploma in biochemistry from Alexandria University. Later on, she obtained her master’s

degree from Alexandria University, Egypt and started working at Kuwait University as a project assistant. Presently, she

is working at Kuwait cancer control center, KCCC at the ministry of health as a quality and safety officer at the cytology

laboratory. Where she works for college of American pathologists, cap and Canada accreditation with Uhn University

health of network

BIOGRAPHY