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Nursing and Healthcare 2019 Journal of Primary Care and General Practice | Volume 2
Page 21
OF EXCELLENCE
IN INTERNATIONAL
MEETINGS
YEARS
March 27-28, 2019 | Amsterdam, Netherlands
NURSING AND HEALTHCARE
Global Conference on
THE EVIDENCE OF SUCCESSFUL
IMPLEMENTATION OF TQM IN
HEALTHCARE ORGANIZATIONS
TQM is being implemented in a vacuum, for example in a piecemeal
fashion due to the fact that managerially, many hospital systems lack
the time required for detailed planning and execution, thus quality man-
agement is seen as a political game rather than an integrated approach to
improving the quality of patient care. Evidence froma structured interview
of twenty quality managers suggests the lack of managerial understand-
ing of the holistic nature of TQM. There seems to be broad confusion as to
what constitutes the key requirements of TQM. Many hospitals focus on
the quality assurance requirements of standard setting and monitoring
and then think that by so doing they are implementing TQM. However,
what these hospitals are actually doing is installing methods to inspect
and correct medical performance rather than embarking upon an orga-
nization-wide drive to improve quality of care and caring for patients. The
paper presents a model for the time constrained manager; a model that
offers an understanding of the essential requirements for the success of
TQM in healthcare organizations.
Uche Nwabueze, J Prim Care Gen Pract 2019, Volume 2
Uche Nwabueze received his PhD from Shef-
field Hallam University in the United King-
dom in 1995. For 24 years, Dr Nwabueze has
dedicated himself to the advancement of
the theory and practice of quality manage-
ment through research, consulting work,
and teaching across four continents (North
America, Europe, Asia and Africa). His stu-
dents and hospital executives describe their
classroom and consulting experience with Dr
Nwabueze as he is fondly called; as a scholarly
adventure in critical thinking, problem-solv-
ing and reflective analysis. Dr Nwabueze has
over 50 academic publications, most nota-
bly in the International Journal of Business
Performance Management, Total Quality
and Business Excellence Journal, Journal of
Product and Brand Management, Journal
of Public Sector Management, and the TQM
Journal. Dr Nwabueze serves on the editorial
board of the African Business Journal and the
Journal of Applied Quality Management. He
is a member of the British Institute of Man-
agement, and American society for Quality.
His research interest is focused on healthcare
quality management and process redesign.
Uche Nwabueze
Texas A&M University, USA
BIOGRAPHY