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Page 12
Volume 2
allied
academies
June 11-13, 2018 | London, UK
Neurology and Neuroscience
6
th
International Conference on
P
romoting excellence in service and care for patients with
dementia, has had a significant impact on the staff working
within the dementia care management arena. Stress levels and
burnout of caregivers without adequate support, has resulted
in the essential need of respite by way of development and
coaching to support and promote their health and wellbeing
whilst they administer and provide essential and effective
care to their patients. In the current healthcare climate, the
effect of severe cuts in service provisions and staff shortages,
whilst maintaining optimum levels of output, has left care
givers somewhat jaded over a period of time. Some have
gone to the extent of seeking other opportunities due to lack
of job satisfaction and challenges around demanding work
commitments; consistently taking them beyond their core
working hours. The use of the Emotional Intelligence Skills
Assessment Profile (EISAP) model as a mode for developing
Dementia Care Management staff at all levels, although not
referred to or identified as an integral part of their core clinical
and non-clinical training or personal development plans,
is none-the-less a skill that is interwoven throughout their
practices and procedures delivering effective dementia care
management. Caring for someone livingwithdementia, is unlike
any other form of caring because of the emotional challenges
and levels of complexity; EISAP allows the dissemination of
complex situations in a relatively accessible way. With the rapid
changes with health provisions and more cases of dementia
patients being identified, the need for emotionally intelligent
care givers is crucial in this day and age. By enabling caregivers
to understand their emotions, emotional meanings and to,
reflectively regulate these emotions whilst undertaking their
roles in effectively. The four quadrants on the EISAP model,
enables healthcare and management professionals to tap into
their emotional and social skills, enabling them to utilise these
skills effectively within their respective working environments
Speaker Biography
Jacqueline A Hinds is Chair, Society of Emotional Intelligence UK & Board Chair &
International Liaison for International Society of Emotional Intelligence, USA. A
certified Emotional Intelligence Coach (CEIC) and Leadership Consultant. She has
worked within the National Healthcare Service for over 10 years; in two of the largest
merged healthcare organisations in UK and Europe (Imperial College Healthcare NHS
Trust and Barts Health NHS Trust). She is a published author, having written a paper
on Transformation in Healthcare and role of Emotional Intelligence; and has a wealth
of knowledge and expertise within the Human Resource Development arena (HRD),
working with people at all levels, establishing and enabling them to be emotionally
intelligent during mergers and organisational changes. She is now an independent
consultant working on various training initiatives and coaching assignments, around
Emotional & Cultural Intelligence, also in collaboration with Culture Dementia UK on
training projects within healthcare and the community.
e:
information@soeiuk.org.ukJacqueline A Hinds
1
David Truswell
2
1
Society of Emotional Intelligence
2
Culture Dementia, UK
Promoting excellence within dementia care: Maintaining emotional intelligence and
wellbeing of staff working within dementia care management